S U P P O R T
Custom Order Policy
Your consultation and personal details
Deposit and paying for your order
On orders over £100 I will require a non refundable deposit of half of the total price of the order before starting work on making your order. I ask for this to protect myself from scammers and to allow me to purchase the materials needed for your order. I would appreciate payment for the deposit within seven days of placing your order. If you wish to pay in full that is most appreciated. The rest of the payment must be made before receiving the product.
Payments are made via Invoice sent from Paypal.
All my products are made by me from high quality materials. When ordering a custom item, you will receive:
A free consultation
A written estimate for the work
Work in progress images during the making process
The freedom to make adjustments during the making period, large changes may incur additional charges, which I will notify you of.
I am happy to send fabric and trim samples (large scale orders only) if required as the colour and texture of a fabric is not always easily shown on screen.
The timescale can vary according to my workload. Generally an accessory can be produced in 5 days, while a garment can be produced within 60 days. These times may be reduced but a complex garment may take considerably longer. I will always give a more accurate timescale before I accept an order. If you need it on a shorter timescale please let me know when ordering.