S U P P O R T
Lauren Davis trading as Alice's Tinkerporium (formally SeWonderland Designs) is the owner of this Website and responsible for any personal data (as that term is defined in the Data Protection Act 1998) you submit via the Website. If you have any complaints about the security or handling of your personal data which she hasn’t been able to resolve with you, you can contact the ICO at www.ico.org.uk.
What type of information do I collect?
When using this website or interacting with me the data you provide will be added to my contact list. Some of this information is classed as personally identifiable details which may include:
Postal Address (if purchasing or creating a members profile)
Body Measurements (Custom Orders only if required)
Phone Number (If required)
On my website, I may use software tools to measure and collect session information such as:
Connection information and Purchase history
Page interaction information
Methods used to browse away from the page
Page response times
These details are non identifiable information and are used to help me run my website to benefit you as a customer and/or member.
How do I collect information?
When you conduct a transaction on my website, sign up as a member, sign up as a subscriber, book a custom order or contact me, as part of the process, I collect the personal information you provide me (stated above). Your personal information will be used for the specific reasons stated below only.
Why do I collect such personal information?
I collect such Non-personal and Personal Information for the following purposes:
Operate Alice's Tinkerporium
Customer assistance and technical support
Comply with any applicable laws and regulations.
Helping to process your order
Helping with your inquiries
Crime and fraud prevention (when I might also share it with the police or other authorities if required by law)
Marketing - a newsletter, with shop updates, sales coupons and event listings (subject to you opting in)
To help improve content, products and offers
I only keep your information as long as I need to, for the purposes listed above. When I don’t need it any more I delete it securely.
How do I store, use, share and disclose your personal information?
Alice's Tinkerporium is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Except as listed above, I do not share your information with any other third parties.
How do I communicate with you?
I may contact you to notify you regarding your members account, your order, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Alice's Tinkerporium, applicable national laws, and any agreement I may have with you. For these purposes I may contact you via email, subject to your agreed preferences.
Can I see what information you hold on me?
Of course you can. If you would like to know what information I hold on you please contact me and I will make it available to you within 10 working days. Or if you have a members account you can sign in and check the main details I have on you, yourself. You can amend your details yourself if you have a members account, or contact me to notify me of any changes you wish to make.
Can I ask to be removed from your database?
Of course you can, just contact me or click the unsubscribe link on any of my mailing.
Please note that your email address will be kept on an unsubscribed list to avoid you being added, unless you wish this to be completely removed, then please let me know.
There are a few different kinds of cookies and they each do slightly different things:
Website functionality cookies
These simply enable you to browse our website and use all our functions, like your Shopping Bag or Account pages.
Website analysis cookies
These help us to understand how our customers are using our website, and we use this information to constantly improve the way we do things.
Customer preference cookies
These help us to make sure your online experience is simple, easy and relevant to you.
To find out more about cookies please click here.
Changes to this Policy